Thursday, July 7, 2011

I love SquareTrade (even more now!)

A few weeks ago I blogged about SquareTrade, a company that offers great prices on electronics warranties. I'd spent less than $25 for a three-year warranty on my new Kindle--a warranty that covers accidental damage caused by dropping, water immersion, etc.

Well, ten days after ordering the warranty, I dropped my Kindle on the tile. (Told ya I don't have the best of luck with electronics!) It damaged the screen.

It was still usable, though, and I was hesitating to make a warranty claim because SquareTrade's policy is that accidental damage is not covered for the first 30 days (unless the warranty is purchased on the same day the item is purchased.) I knew I'd want to call them to see if they'd override that policy, but I was procrastinating, afraid of what they'd tell me.

Then the damage started to spread, so that the screen became less and less usable.

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So this morning I called SquareTrade. Robert, the (super-duper nice) customer service agent, told me they usually are willing to override the 30-day wait for damage coverage! I'm going to ship it to them today (with the prepaid label they provided), and I will get an Amazon gift card for the full purchase price (plus 5% extra, since I chose the gift card option instead of cash.)

I will have to buy a new warranty for the new Kindle, but I have another 30% off code to use, so it'll still be less than $25. This time I'll order the warranty immediately after ordering the Kindle. It's worth every penny!

Once again, SquareTrade didn't sponsor this post. I just like to spread the word about companies who have great products and great service, and they definitely fit that description.

Update: I dropped off the package at a mailing place at around 4:20 this afternoon. At just after 9 p.m., I was notified that my Amazon gift card is ready to be used. (SquareTrade is notified by UPS when something is shipped to them because of the prepaid label.) I'm off to order my new Kindle....

6 comments:

Becster said...

That's awesome! I love hearing great customer service stories!

Melinda (Sew-Lin) said...

I'm so sorry about your Kindle, but this Square Trade sounds awesome. We are definitely going to have to look into this option. Thank you for sharing your experience.

SurvivorBlessing said...

Sounds good to me.....
BUT if you would have bought a book, it wouldn't break on the tiles!!! See - the paper version does have some advantages!!!
(*smile*)

TiffanyAnn said...

How cool.

Dawn said...

I love books and KINDLE! Glad you will have yours back asap! Thanks for sharing the good word @ this Company! Love your blogs, and your input! ;)

ElleBee said...

If I could make a recommendation, buy a cover. I didn't have a cover for my Kindle for the first few months and carried it around in the box because I just knew that I would break it if I didn't! I got the standard black Kindle cover that opens like a book and it was worth every penny. I've dropped it several times since. :)